FREE DHL SHIPPING ON ALL ORDERS

All orders ship from Bali, Indonesia. International orders sent via DHL normally take 5-6 working days to arrive from the time they are shipped, depending on your location.

**NOTE: Orders to Switzerland**
As per Swiss regulations, all jewelry shipped to Switzerland requires a special Hallmark stamp. This stamping process is done once orders are received and adds an additional 3-4 weeks to orders going to Switzerland.

***Please note that due to delays from COVID-19, all DHL orders are expected within 7-10 business days.
We normally process and dispatch all orders within 48 hours of being placed if the item is in stock. Should the item not be in stock, we will email you within 24-48 hours.

For detailed information on customs and shipping, please click here.

You can exchange or refund any undamaged product purchased from us, as long as it is returned unused, in original packaging and with proof of purchase within 30 days of purchase. Refunds exclude packing and shipping charges.
We can not accept returns and exchanges for the following cases:

• Pierced earring purchases due to health regulations
• Items purchased on sale

In order to return your product, please notify us through our contact page we will then email you within 48 hours with instructions on how to return your item.

International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Click here for more information on returns and customs.