FAQ (Frequently Asked Questions)
Please find answers to some of the most frequently asked questions about Ananda Soul jewelry, international shipping, materials, jewelry care, sizing, repairs, and warranty.
ORDERS & SHIPPING
How long does Ananda Soul take to process and ship an order?
Ananda Soul processes orders Monday to Friday, excluding public holidays, and normally dispatches in-stock orders within 3 days of receiving order confirmation.
If an item is out of stock, we will contact you by email within 48 hours of receiving your order confirmation to let you know about the availability and estimated delivery time.
All Ananda Soul orders are shipped from Bali, Indonesia via DHL International Express. International delivery normally takes approximately 3–7 working days after dispatch, depending on the destination.
Once your order has been shipped, you will receive an email confirmation with your DHL tracking information.
Does Ananda Soul ship internationally?
Yes. Ananda Soul ships internationally from Bali, Indonesia using DHL International Express.
We ship to most countries worldwide, subject to destination-country shipping and customs requirements.
Which countries does Ananda Soul ship to?
Ananda Soul ships worldwide, with the exception of Portugal, Ukraine, and Russia.
If you are located in Portugal, we recommend purchasing Ananda Soul jewelry through one of our European stockists.
If you cannot find your country at checkout or have questions about shipping to your location, please contact our customer care team.
How much does international shipping cost?
Ananda Soul offers free DHL shipping on international orders.
All orders are shipped from Bali, Indonesia via DHL International Express. Delivery times vary depending on the destination.
How can I track my Ananda Soul order?
You can track your Ananda Soul order using the DHL tracking number provided in your shipping confirmation email.
Once your order has been dispatched, we will send you an email containing your shipping confirmation and tracking details.
Are there customs duties, VAT, or import taxes on international Ananda Soul orders?
International orders may be subject to customs duties, VAT, import taxes, or other local charges when they arrive in the destination country.
These charges are determined by the customs authorities in the destination country and are outside Ananda Soul's control. Any applicable customs duties, VAT, import taxes, or clearance fees are the responsibility of the recipient.
We will contact you by email with an estimated amount of VAT and/or import charges applicable to your order before shipment. Please note that this amount is for estimation purposes only and may differ from the actual amount charged by your local customs authorities.
If we do not receive a response from you, we will proceed with shipping your order as scheduled. By placing an order, you acknowledge that the final VAT, customs duties, or import charges may differ from our estimate and are the responsibility of the recipient.
If a parcel is returned to Ananda Soul because the recipient refuses to pay applicable customs or import charges, we are unable to process a refund for the returned shipment.
What payment methods does Ananda Soul accept?
Ananda Soul accepts American Express, Mastercard, Visa, Apple Pay, and PayPal.
What currencies can I use to view Ananda Soul prices?
Ananda Soul's base website currency is USD.
Prices can also be displayed in selected currencies, including EUR, GBP, IDR, AUD, NZD, HKD, and SGD.
How can I check the status of my Ananda Soul order?
You can contact Ananda Soul customer care to check the status of your order.
Please include your order confirmation number when contacting us so that our customer care team can assist you as quickly as possible.
Contact Ananda Soul customer care.
PRODUCT & MATERIALS
What is Ananda Soul jewelry made from?
Ananda Soul jewelry is made from high-quality materials including recycled 925 sterling silver, 22kt gold vermeil, and 22kt gold-plated 925 recycled sterling silver.
The exact material used for each piece is listed on its individual product page.
What is 925 recycled sterling silver?
925 sterling silver is an alloy containing 92.5% pure silver and 7.5% other metals that strengthen the material.
Ananda Soul uses certified recycled 925 sterling silver in its jewelry. The alloy used in our sterling silver is copper sourced from Germany and is 100% nickel-free.
Our jewelry is also finished with an anti-tarnish treatment and is nickel-free.
What is 22kt gold vermeil?
22kt gold vermeil is a layer of 22kt gold applied over sterling silver, with a minimum gold thickness of 2.5 microns.
Gold vermeil is a higher-quality form of gold plating because the gold is applied over a sterling silver base and must meet a minimum thickness requirement.
Ananda Soul uses 22kt gold for its gold vermeil jewelry.
What is 22kt gold-plated 925 recycled sterling silver?
22kt gold-plated 925 recycled sterling silver is recycled 925 sterling silver coated with a minimum 1.5-micron layer of 22kt gold.
The gold plating thickness and base material can vary depending on the specific Ananda Soul design, so please refer to the individual product page for exact material information.
Are Ananda Soul jewelry pieces nickel-free?
Yes. Ananda Soul jewelry is nickel-free.
Our sterling silver alloy uses copper sourced from Germany and is 100% nickel-free. Our jewelry is also finished with an anti-tarnish treatment.
Are Ananda Soul gemstones natural?
Yes. Ananda Soul uses natural gemstones, which means every stone can have its own unique color, pattern, texture, and natural variation.
Because natural gemstones are formed by nature, the appearance of your jewelry may vary slightly from the product photographs. These natural variations make each piece unique.
RING SIZING & CUSTOM ORDERS
How do I find my Ananda Soul ring size?
You can find your Ananda Soul ring size using our Ring Size Guide.
We recommend checking your ring size carefully before placing your order to ensure the best fit.
View the Ananda Soul Ring Size Guide.
Can I order a different necklace length or customize my jewelry?
Yes, some Ananda Soul jewelry pieces can be customized, including necklace lengths.
Customization depends on the design and requested modification. Please contact our customer care team before placing your order so we can confirm whether your requested customization is possible.
JEWELRY CARE & CLEANING
Can I shower or swim while wearing Ananda Soul jewelry?
We recommend removing your Ananda Soul jewelry before swimming, showering, bathing, exercising, doing household chores, or using abrasive cleaning products.
Water, chlorine, salt water, chemicals, sweat, and friction can affect jewelry over time, particularly gold-plated and gold vermeil finishes.
Gemstones can also be affected by exposure to chlorine or salt water, which may cause them to lose some of their natural luster.
For the longest-lasting finish, remove your jewelry before activities involving water, chemicals, or excessive friction.
How should I clean my Ananda Soul jewelry?
The best way to care for Ananda Soul jewelry is to keep it dry, avoid chemicals and abrasive products, and store it safely when you are not wearing it.
We recommend following our detailed Cleaning & Care Guide for instructions on cleaning and storing your jewelry.
Each Ananda Soul piece also comes with a complimentary cotton pouch for storage.
How can I make my gold-plated jewelry last longer?
To extend the life of gold-plated and gold vermeil jewelry, avoid prolonged exposure to water, chlorine, salt water, sweat, perfumes, cosmetics, chemicals, and abrasive materials.
Remove your jewelry before swimming, showering, exercising, sleeping, or doing household chores, and store it in its pouch when not in use.
REPAIRS & WARRANTY
Can Ananda Soul repair damaged jewelry?
Yes, Ananda Soul may be able to repair damaged jewelry depending on the type and cause of the damage.
We assess each repair individually. If the damage is caused by a manufacturing fault, we may offer a repair or replacement in accordance with our warranty.
For repairs resulting from normal wear, accidental damage, or other causes outside the warranty, a repair fee and additional postage costs may apply.
Please contact our customer care team with details and, where possible, photographs of the jewelry so we can assess your repair request.
Does Ananda Soul jewelry come with a warranty?
Yes. Ananda Soul provides a six-month warranty against manufacturing defects.
Ananda Soul warrants that products manufactured and sold by the company will be free from defects in materials and workmanship.
Products proven to be faulty due to a manufacturing defect may be repaired by Ananda Soul within six months from the date of purchase, provided the customer can provide proof of the original purchase.
The warranty does not cover damage caused by normal wear and tear, misuse, accidental damage, improper care, or other damage that is not related to a manufacturing defect.
For full warranty terms and conditions, please visit our Warranty page.
What should I do if my Ananda Soul jewelry has a manufacturing defect?
If you believe your jewelry has a manufacturing defect, please contact Ananda Soul customer care with your order number and photographs of the item.
Our team will review the issue and let you know whether the item qualifies for a warranty repair or replacement.
STILL HAVE A QUESTION?
How can I contact Ananda Soul customer care?
If you cannot find the answer to your question, you can contact the Ananda Soul customer care team directly.
Please include your order number, if applicable, and as much information as possible about your question so that we can assist you efficiently.