Essentially we will do everything we can to make sure you feel special with your experience with us at both Ananda Soul. We like to think we all use common sense, come from a good heart and use old fashioned customer service rules. Everything below is a legal guideline but we can often be more flexible, we really hope to leave you feeling loved and beautiful and we work on the foundation of attaining this. By ordering a product with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us here before placing an order with us.
1. General Sales:
A contract between the customer and Ananda Soul for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
All prices already include the legal VAT. A document of identification of the VAT on your order is not possible due to legal reasons. As currencies we accept Paypal and secure credit card payment through our website, whereby the fee for the above mentioned payment services, Insurance and packing are computed 1 to 1. We confirm the exact amount during confirmation of your order. The buyer can contradict the confirmation of order within 2 working-days by E-Mail. In the case of confirmation on the part of the buyer the delivery time is reduced accordingly. In the case of orders from abroad we charge the buyer all resulting shipping and customs expenses. Only after complete payment will the buyer be the owner of the goods.
Gemstones are very powerful and have strong effects on our energy system. However, they are not meant to replace any medical treatment. They may be used in addition to medical treatment. Please contact a doctor or qualified medical professional if you feel any symptoms of illness.
All items are individually hand made which makes each piece so unique and special. Please be aware that although the designs are set, due to the handcraft of each item by gorgeous individual humans they may slightly vary to the designs on the website. Not to mention, we use natural stones, therefore we cannot guarantee an exact depiction of the photo. We delight in providing unique jewelry to you so you know you have a beautiful design that is similar to but not exactly the same as the other – it makes it special, beautiful and unique – just like you!
We pride ourselves that our clothing has been made with natural material and dyes, and has been produced ethically. Due to no chemicals being used, as in Mother Nature, time and wear can have an affect on the appearance of the clothing. We endeavour to reduce this effect, but you accept that buying natural clothes, as in nature, they wear naturally. If you take care of your items and wash as instructed you will get long term wear and have many memories in your garments to come. We cannot guarantee that the natural dye or material will remain in newly bought condition for as long as it would had it been doused in chemicals. By purchasing our clothing you agree to take responsibility for the long term care of your items and understand fully that natural items can wear sooner than chemically dyed clothing.
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 3pm will, subject to availability, be despatched on the following day for a 7 working day delivery. Those orders received after 3pm will be despatched on the day after the next day. A delay of delivery by inevitable events e.g. strike, lockout or other losses of the supplier extends the time for delivery in an appropriate way. If a supply should be impossible due to the events mentioned above, we are entitled to withdraw totally or partly from the contract.
8. Return Policy
If for any reason you are not 100% satisfied with your order, you may return or exchange most items for a full refund of the original price paid up to one month after date of purchase. Items returned to us MUST be deemed by us to be in their original condition and packaging before a refund will be issued. Ananda Soul will only refund return regular mail postage IF you are returning an incorrect or defective item. For all other returns please kindly ensure that sufficient postage is affixed to the package. Any return postage or shipping charges paid by Ananda Soul for packages that are not for incorrect or defective items will be deducted from the refund provided. Please send your returns in their original packaging with a copy of the original invoice to:
Ananda Soul Creations,
PO Box 2011,
Ubud, Bali 80571