Ananda Soul jewelry is handmade with love in Bali. Each piece is blessed with Balinese prayers for protection. We want you to look and feel amazing in our jewelry and help you keep it in great condition.

All our jewelry is made from highest quality materials and completed with an anti-tarnish finish. All Ananda Soul jewelry is nickel free. Our jewelry is available in a variety of materials such as 925 recycled silver, 22kt gold plated brass, 22kt gold vermeil and 22kt solid gold. We include a complimentary cotton pouch with each piece for you to store your jewelry in.

Follow the tips below to keep your jewelry looking great and to increase its longevity.

Care tips for all materials:

• Always remove your jewelry before swimming, bathing, doing household chores or other strenuous activities, exercising or using abrasive cleaners.

• If you need to clean your jewelry, we recommend using a mild soap, water and a soft bristled brush (such as a toothbrush), rinse clean and pat dry with a soft cloth. For silver orders, we include a special silver cleaning cloth.

• Avoid direct contact with beauty products such as perfume, hairspray, lotions, body oils and other cosmetics while wearing your jewelry.

• When your jewelry is not in use, we recommend storing it in an airtight plastic ziplock bag included in the cloth bag provided with each purchase, avoiding tarnishing. In addition, store your jewelry separate from each other to minimize scratching and tangling.

Our rings are size by the US size and are ready available in size 5, 6, 7 and 8.All other size are available on request at an additional charge with 2-3 weeks added to the regular delivery time.

Click here for instructions on how to find out your ring size.

All orders ship from Bali, Indonesia

WE NOW OFFER FREE DHL SHIPPING ON ALL ORDERS

International orders sent via DHL normally take 5-6 working days to arrive from the time they are shipped, depending on your location. 

***Please note- due to delays from COVID-19, all DHL orders are expected within 7-10 business days.

IMPORTANT - ORDERS TO SWITZERLAND AND RUSSIA: Please note that if you have placed an order with a delivery address in Switzerland or Russia, due to strict import regulations, your order will take additional time as it must be sent to our office in Germany first. We are not able to provide a tracking number once sent from Germany, however packages generally arrive in 10-14 business days. 

We normally process and dispatch all orders with 48 hours of being placed if the item is in stock. Should the item not be in stock we will email you within 24-48 hours.

We cannot not take responsibility for packages that are lost, stolen or delayed through the postal system.

International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Ananda Soul cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Ananda Soul will not be held responsible for any loss of funds as a result of this occurrence.

Due to some boarder and shipping restrictions based on the current COVID-19 situation we have limited ability to process returns and exchanges. All returns and exchanges will be temporarily handled on a case-by-case basis.

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We agree to reimburse or exchange any product delivered to you that arrives in a faulty or damaged condition, or is not as described on our website. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

You can exchange or refund any undamaged product purchased from us as long as it is returned unused and with proof of purchase within 30 days of purchase.  If undamaged goods are returned to us for exchange/refund, we do not refund any packing and postage charges. Return of undamaged goods for exchange/refund is entirely at your cost and risk.

Due to health regulations we are unable to refund or exchange on pierced earring purchases.

In order to return your product, you must notify us through our contact page we will then email you within 48 hours with instructions for returning your item.

It is unusual for our products to have faults due to the high-quality craftsmanship, however, Ananda Soul warrants that the Products manufactured and sold by it will be free from defects in material and workmanship.

Ananda Soul will repair any products proven to be faulty due to manufacturing within six (6) months after the date of purchase by the customer with proof of original sales receipt.

For detailed information on our warranty, please click here

22kt Gold Vermeil:

22kt Gold Vermeil pieces is sterling silver that has been plated with 22kt gold. Gold Vermeil is not solid gold and should be treated with care to preserve its quality. It wears differently with each person depending on diet, climate, use of cosmetics and lifestyle.

To clean Gold Vermeil jewelry we recommend using a mild soap, water and a soft bristled brush (such as a toothbrush), rinse clean and pat dry with a soft cloth.

22kt Gold Plated Silver:

22kt Gold plated silver jewelry is high-quality, certified recycled 925 Sterling silver that has been plated with 22kt gold.

The silver we use in our jewelry is high-quality, certified recycled 925 sterling silver. We source our silver from a German company that refines their metals using environmentally safe practices. That means no extra silver has been mined for our creations, conserving the land and water resources of the affected silver mining areas. The 925 in Sterling Silver means that it’s a combination of 92.5% pure silver and 7.5% alloys to strengthen the metal. The alloy we use is copper sourced from Germany and is 100% nickel-free.

To clean Gold plated jewelry we recommend using a mild soap, water and a soft bristled brush (such as a toothbrush), rinse clean and pat dry with a soft cloth.

22kt Gold Plated Brass:

22kt Gold plated jewelry is high-quality brass that has been plated with 22kt gold. As all our jewelry, our gold plated jewelry is nickel free. Plating is bonded to brass with silver or platinum, bringing you a quality piece of jewelry that will last a long time if treated with care. Ear wires do not contain brass but are made from 22k Gold Vermeil (Sterling Silver with 22kt gold plating - see material information above).  Gold plated is not solid gold and should be treated with care to preserve it’s quality.

Any discoloration that occurs on jewelry is usually caused by oxidation. It is normal and will happen to all brass or silver jewelry over time. Everyone reacts differently to brass. For some it remains in its original gold tone, others may get a slight green (though harmless) tinge on their skin. This can be caused by different factors such as humidity, sweat, cosmetics or diet.

To clean Gold plated jewelry we recommend using a mild soap, water and a soft bristled brush (such as a toothbrush), rinse clean and pat dry with a soft cloth.

Recycled Sterling Silver:

Recycled sterling silver is high-quality, refined 925 Sterling Silver. The 925 in Sterling Silver means that it’s a combination of 92.5% pure silver and 7.5% alloys to strengthen the metal. The alloy we use is copper sourced from Germany and is 100% nickel-free. Like all silver jewelry, 925 Recycled sterling silver will tarnish over time. Any darkening or discolouration that occurs is usually caused by oxidation. It is normal and will happen to all brass or silver jewelry over time.

To clean recycled sterling silver jewelry we recommend using polishing paper / cloth - we will include a special polishing cloth with your order. Please note that the matte finish might become shinier when using polishing paper / cloth.

Semi-precious gemstones:

We use 100% natural stones which are a product of mother Earth. That is why all of our gemstones come in variations of color, pattern, and texture. We feel that these variations are what make your piece of jewelry that little bit extra unique and personal.

Care instructions for gemstones:

Do not drop your gemstones to avoid cracks or damaging. To clean the stones, we recommend using a mild soap, water and a soft bristled brush (such as a toothbrush), rinse clean and pat dry with a soft cloth.

Sourcing

We do our best to source stones that are ethically mined. Most of the stones in our collection origin from India and the United States. We have worked with the same family-run  stone suppliers for 9 years and have confirmed that their sourcing, mining and cutting is handled in ethical ways.

Assembly

All Ananda Soul jewelry is produced and assembled in Bali, Indonesia under fair conditions. Our team members receive full benefits. The Soul Purpose collection is assembled by mothers of street children in Denpasar, Bali.